Metro arriving at Haymarket station

Travelling by Metro

Metro offers fast, frequent and well-connected travel across Tyne and Wear.

Tyne and Wear Metro

Tyne and Wear Metro is a public light rail rapid transport system which operates over and underground across Tyne and Wear and one of the most well-known brands in the North East. The iconic yellow and black logo stands out on cubes at stations. The Metro connects city centres, airports, universities and regional attractions. With stations across the North East, you’ll benefit from:

Metro arriving at Haymarket station

Frequent services with trains running every few minutes at peak times

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Convenient connections to bus, ferry and rail services

Lighthouse

Easy access to key
destinations including the airport and the coast

CCTV in action on a Metro train

44 high-definition digital CCTV cameras on each train

Useful links

Metro stations

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Kids go free all day, every day

A world of adventure awaits!

 

Up to three kids aged 11 and under can travel for free on Metro and the Shields Ferry, all day, every day when accompanied by a fare-paying adult.

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Simple and affordable travel

You can use your Pop Pay As You Go card on all Metro services, making it easy and flexible to get around the region. If you’re under 16, 66 or over, or have a disability, you can enjoy reduced fares with concessionary travel schemes.

Get your Pop card now

Accessibility and Travel Assist

Tyne and Wear Metro is committed to making travel accessible for everyone.

pushchair

Your rights and obligations

The Conditions of Carriage explain your rights and responsibilities when travelling on Metro, while the Metro Byelaws help keep everyone safe and make journeys more convenient.

Travel with confidence

Metro’s Customer Charter outlines what you can expect when travelling, the improvements Metro is making to improve your journey, and how you can share your feedback or raise any concerns.

Contact Metro

Need to report lost property, make a complaint, provide feedback on Metro services, or request a refund? Metro is committed to resolving all issues promptly and aims to respond to 95% of complaints within 10 working days.

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